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ALL WORLD LANGUAGES & CULTURES, INC.
Your Success through World Languages & Cultures

POST-APPROVED 910 (PA-910)
HOW EMOTIONAL INTELLIGENCE CONCEPTS IMPROVE POLICE
DE-ESCALATION TECHNIQUES

The Missouri POST Program has approved this course for 4 CEUs.
(More information below)

Enroll in PA-910
The Missouri POST Program has approved this course for 4 CEUs:
2 hours Interpersonal: for fair and impartial policing practices, to include implicit bias recognition
2 hours Interpersonal: for tactical training to include de-escalation techniques, crisis management,                                critical thinking and social intelligence

 
Training law enforcement professionals in “de-escalation” tactics is not new.  We all function on both rational and emotional levels.  Emotions are at the heart of our energy, motivations, actions, and responses to our environment.  Emotional responses –on both sides- are often at the heart of negative and sometimes tragic interpersonal interactions between law enforcement professionals and the citizens they protect and serve.  This course intends to use the concept of emotional intelligence to reduce such situations of escalation.  It will provide much needed skills for officers to de-escalate tense situations, and resolve issues with respect, empathy and compassion.  You will learn about the specific aspects of emotional intelligence that are essential for your success in policing diverse communities.  Most importantly, you will learn to determine how and when emotions lead citizens of various cultures to behave in unpredictable ways. 
 
Objectives 
 
At the end of this 4 hour training course, the participants will be able to
  1. Define human emotions, emotional intelligence and how they drive our behavior and affect our actions
  2. Identifying their common beliefs, their implicit biases and “hot buttons, and how to overcome them.
  3. Develop strategies to efficiently deal with ambiguity, differences, and instant change in situations of crisis.
  4. Analyze real life situations where uncontrolled emotions (from both the officers and the citizens) led to the escalation of interactions between them; and others where well controlled emotions led to positive outcomes.
  5. Discuss specific and effective techniques for law enforcement professionals to avoid making bad situations worse in their interactions with minorities and other diverse groups.

THIS CLASS IS OFFERED IN-PERSON OR VIRTUALLY WITH THE SAME QUALITY, CONTENTS AND CREDITS.

Click here to enroll in PA-910
​

PA-910 Certificate ​

​Schedule coming soon

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