We all function on both rational and emotional levels. Emotions are at the heart of our energy, motivations, actions, and responses to our environment. Emotional responses and cultural differences are often at the heart of negative or positive, or sometimes tragic interpersonal interactions between law enforcement professionals and the diverse citizens they protect and serve. This course uses the concepts of Emotional Intelligence and the cultural insights of diverse citizens to help officers reduce escalation. It provides skills that are much needed for officers to de-escalate tense situations with multicultural communities, and resolve issues with respect, empathy and compassion. Participants learn about the brain research-based of Emotional Intelligence that are critical for success in policing diverse communities, and how to use these skills to manage uncertainty.

THIS CLASS IS OFFERED IN-PERSON OR VIRTUALLY WITH THE SAME QUALITY, CONTENTS AND CREDITS.

Click here to enroll in PA-920

​Schedule coming soon

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